Royal Fail

10/10/2008 by admin.

What with the work on my house, we are temporally without a front door. The old one has been blocked in, and the new one needs to be delivered and put in place. Because of this there is no letterbox. Usually the post has been handed to the builders, but I haven’t got any recently I thought I’d better check it out.

First I went to our local sorting office to find out what the score would be, but they shut at 5.00pm and I got there at 5.30pm - fair enough.
I decided to try on the phone. I only wanted to find out if the mail would be re-delivered or returned to sender.

I dialled direct enquiries for the local number:

“I’m sorry, there is only a main number for all depots…”
Fair enough, I thought and dialled the number.

What followed was about half an hour on the phone trying to speak to a human. Most of these machines have a part which says “for all other enquires, press 5″ or equivilant.

Not Royal Mail. I tried all of them.

In my frustration I decided to get put through to complaints - at least then I would speak to someone living!

“To complain about a delivery, press 1…..to complain about international, press 2……………….!!!”

Aaarrrggghhhh

Finally I pressed ‘1′ only to get….

“I’m sorry, all our operators are on hold at the moment, to leave a message press…………………”

I nearly cried

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